Product Returns & Exchanges
If you are not satisfied with your purchase for any reason, we will take it back and exchange it for a more suitable product or provide a full refund hassle free!
Conditions for Returns & Exchanges
- We accept returns and exchanges on products that are unused and are in their original packaging and condition.
- Customers can return or exchange their products within 2 weeks (10 business days) of their delivery date indicated by the provided tracking number.
- Refunds will be issued on receipt and inspection of returned product if there is an issue with the return, you will be notified.
- Once a refund is issued, it may take 2-3 business days before you see the credit on your statement depending on the financial institution and payment method.
- You will receive a confirmation of the refund by email as soon as it is processed.
- To return a product simply contact firstname.lastname@example.org and include your order number: i.e. #0000CG and indicate whether it is a return or exchange in the subject line.
- You will receive a email outlining how to return or exchange your product including a Return authorization number for the return or exchange once we receive your request.
- You are responsible for return shipping fees and any costs associated with the return to us.
- If you would like us to set up return label and schedule a pickup the cost of will be deducted from your refunded amount.
- Custom orders are final sale (cannot be exchanged or refunded). In the event of a defect or issue with your custom order we will work with you to get a replacement or solution with our supplier of the custom goods.
- Demo clubs are sold as-is and cannot be returned for a refund or exchange. If you are unhappy with your demo purchase, we can accept a return for store credit.
Every product in our store has a manufacturer's warranty. If you have a product that is defective, simply contact us and we will help initiate your warranty on your behalf with the manufacturer.
If you have any further questions, please contact us.
Send all qualifying returns to:
Coastal Golf Ltd.
37 Nepean Street Suite 207
Sydney NS B1P 6A7
Please let us know if you require further assistance by contacting us at email@example.com
Want to return an item? Contact one of our customer service representative now to get a return authorization and return instructions.