Product Exchanges & Returns
Thank you for shopping with Coastal Golf Canada. We strive to provide you with a seamless and enjoyable shopping experience. If you are not completely satisfied with your purchase, we are here to help.
- Items must be unused, unworn, and in the same condition as received.
- All original tags, packaging, and accessories must be intact.
- Personalized or customized items are not eligible for return unless they are damaged or defective.
- Some items, such as clearance items, gift cards, are exempt from being returned.
Timeframe for Returns:
- You have 30 days from the date of delivery to initiate a return.
- After 30 days, we may not be able to process your return.
How to Initiate a Return:
- Log in to your account on our website.
- Go to your order history and select the order containing the item(s) you want to return.
- contact us with the order# for the return and the reason for the return.
- Once your return request is approved, you will receive instructions on how to return the item(s).
- Customers are responsible for the cost of return shipping, except in the case of damaged or defective items.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item(s).
- Refunds will be issued to the original payment method used during the purchase.
- Please allow 5 business days for the refund to be processed after we receive and inspect the returned item(s).
- Original Shipping costs are non-refundable and will be subtracted from the refund amount, except in the case of damaged or defective items.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service within 5 days of receiving the product.
- Provide photos of the damaged or defective item(s) and any relevant details.
- We will arrange for a replacement or offer a full refund, including shipping costs.
- If you have any questions or need assistance with the return process, please contact our customer service team at firstname.lastname@example.org or 902-418-5014.
By making a purchase on our website, you agree to and accept the terms of this return policy. We reserve the right to update or modify this policy at any time without prior notice. Please check our website for the most current information.
Thank you for choosing Coastal Golf Canada. We appreciate your business!
Send all qualifying returns to:
Coastal Golf Canada
RA# (Will be provided to you)
224 Dorchester Street
Sydney NS B1P 5Z6
If you have any further questions, please contact us.
Coastal Golf Team