Frequently Asked Questions (FAQs)
Retail Store Location FAQs
Q: What are your store hours?
A: Our golf retail store is open Monday through Friday from 9:00 AM to 6:00 PM and Saturday 9:00PM - 5:00PM
Q: Where are you located?
A: We are located at 224 Dorchester Street Sydney NS B1P 5Z6 Canada
Q: Do you offer online shopping?
A: Yes, we do! You can browse and purchase our products on our website
Q: What is your return policy?
A: We offer a 30-day return policy on most items. Products must be in their original condition with all tags attached. Please visit our Returns page for more details and instructions.
Q: Do you offer club fittings?
A:Yes, we offer professional club fitting services to help you find the perfect clubs for your game. Please call us at 902-418-5014 to schedule an appointment.
Q: Can I get my clubs regripped or repaired?
A: Absolutely. We provide regripping and repair services for all types of clubs. Bring your clubs into the store, and we will be happy to assist you.
Q: Do you have gift cards?
A: Yes, we offer gift cards in various denominations. You can purchase them in-store or online.
Q: What brands do you carry?
A: We carry a wide range of top golf brands including. For a full list, please visit our Brands page on the website.
Q: Do you offer lessons or clinics?
A: Yes we offer lessons and clinics with PGA of Canada Professionals. Check our website or call us for the latest schedule and availability.
Q: How can I contact you?
A: You can reach us by phone at 902-418-5014 or by email For any immediate assistance, feel free to visit us in-store during our operating hours.
Q: Do you have any special promotions or sales?
A: We frequently run promotions and sales. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
Q: Can I special order a product that is not in stock?
A: Yes, we can place special orders for many products. Contact us with the details of what you’re looking for, and we’ll do our best to accommodate your request.
Q: Do you offer price matching?
We strive to offer competitive prices, but we do offer price matching for inline products in Canadian pricing. We also offer rewards points on all purchases in store and online.
Q: Are there any membership or loyalty programs?
Yes, we offer a loyalty rewards program that rewards frequent shoppers with points and exclusive discounts. Ask in-store or visit our website for more information on how to join.
Online Shopping FAQs
Q: How do I place an order online?
A: To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping information, and choose a payment method to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards PayPal, Apple,Google and SHOP payment options at check out. We also have partnered with Affirm Canada so that you can finance your purchase if required.
Q: Is it safe to shop on your website?
A: Yes, we use secure encryption technology to protect your personal and payment information. Our site complies with all industry standards to ensure your data is safe. Our processing partner platform is through Shopify a trusted international brand.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our shipping carrier’s website.
Q: What are your shipping options and rates?
A: We offer various shipping options including Free shipping when your order total pre tax is over $150. Larger, heavier items rates depend on the delivery method and your location. You can view shipping options and costs at checkout.
Q: Do you ship internationally?
A : Currently, we only ship within Canada. If there is a product that we can ship internationally we will, you can email us with a request and we will do our best to accomadate if possible.
Q: How do I cancel or modify my order?
A: If you need to cancel or modify your order, please contact us as soon as possible. Once an order is processed or shipped, we may not be able to make changes or cancel. Please ensure that the product is correct and that you are aware of shipping times prior to ordering to reduce cancellation or returns.
Q: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will assist you with returning the item and issuing a replacement or refund.
Q: How can I return or exchange an item purchased online?
A :To return or exchange an item, please follow the instructions included in your order confirmation email or visit our Returns page on the website. Be sure to include the original packing slip and follow the provided return shipping instructions.
Q: Can I use a promo code or gift card for online purchases?
A:Yes, you can enter promo codes during checkout to receive discounts. Gift cards can also be redeemed online by entering the gift card number during the payment process.
Q: What if I forgot my password?
A: If you forgot your password, use the “Forgot Password” link on the login page. Follow the instructions to reset your password via email.
Q: How do I update my account information?
A: Log in to your account and navigate to the view address section to update your personal details, or shipping address. We do not keep payment data on file so you cannot update payment options through your account.,
Q: How do I unsubscribe from your email list?
A: To unsubscribe from our email list, click the “unsubscribe” link at the bottom of any of our marketing emails. You will be removed from our mailing list immediately.
Q: Do you offer gift wrapping for online orders?
A: Currently, we do not offer gift wrapping services for online orders.
Q: How can I contact customer service for online orders?
A: For any issues or questions regarding your online order, please contact our customer service team at info@coastalgolf.ca or 902-418-5014. We are here to assist you with any concerns you may have.
Have a questions not answered above? Contact us